• Search

Frequently Asked Questions

Last update: December 13, 2019 15:05 pm
 

Frequently asked questions

MORTGAGES & LOANS (Incl Car and personal):

  1. Do I still have to pay my loans/mortgages?

Yes, you still have to make your loans/mortgages payments as contractual agreed.

  1. Will I have to pay a penalty for closing/paying off my loan?

The procedures of Giro dictates that all clients must pay a penalty in case of early pay off, of their loans. Given the circumstances Giro will waive this penalty.

  1. How long can I still pay-off my loan at the Girobank NV before I have to transfer to another bank?

In case of having a loan at Giro, the client still remains responsible for paying off the loan. Regardless of the circumstances of Giro, the client should continue to pay off its loan until it is entirely paid off. In case that a client moves to another bank, he/she still has the responsibility to pay off the entire loan.

 

CREDIT CARDS:

  1. Can I still use my credit card(s)?

Credit cards can no longer be used, the Girobank blocked all credit cards.

  1. Do I still have to pay the minimum or am I obligated to pay the open balance in full?

The balance on the credit card has to be paid off in full as soon as possible.

  1. When is the deadline to pay off my credit card?

There is no deadline to pay off a credit card, however the procedures indicate that a full or minimum payment needs to be paid on a monthly basis. It is recommended to pay off the entire balance as soon as possible given the high interest rates on credit cards.

        

 CURRENT/SAVINGS ACCOUNT (incl. SAM and Time Deposit)

  1. Do I have to withdraw all my funds immediately?

It is not necessary to withdraw all your funds immediately, as a maximum of NAf. 10.000,- is guaranteed per client. 

  1. How can I withdraw the funds on my bank accounts?

The withdrawal of your funds can happen through the traditional means, being at the Giro branches, through ATM’s and through online banking.

  1. What is the maximum amount I can withdraw a day at a Girobank branch?

The maximum amount that can be withdrawn at the branch is NAf. 10.000,-.

  1. What is the maximum amount I can withdraw a day from a Girobank ATM?

The maximum amount that can be withdrawn per day at an ATM is NAf. 1.000,-.

  1. Can I withdraw money from my account through an ATM of a different bank?

Yes, money can be withdrawn from an ATM other than those from Girobank.

  1. What is the maximum amount I can withdraw a day from another ATM?

The maximum amount that can be withdrawn from an ATM is NAf. 1.000 per day.

  1. How long can I still access the online banking platform?

Online banking will be available until further notice. However, a 30 day notice will be given when this service will no longer be available.

  1. What do I have to do/bring to close my account(s)?

In order to close your account, you will have to bring a valid Identification Document.

  1. Should I open a bank account at another commercial bank?

You are free to open a bank account at another commercial bank.

  1. How soon should I open a bank account at another commercial bank?

You are free to open a bank account at another commercial bank.

  1. If I have a savings account and a current account with each NAf. 10.000,- or more, am I entitled to NAf. 10.000,- from each account?

No, the guarantee of NAf. 10.000,- is set per customer.

  1. If my child has a savings account and I am registered as well as co-signer, are we both entitled to NAf. 10.000,- each?

The account holder or the cosigner, who is a representative, can withdraw up to NAf. 10.000,-.

  1. If my partner and I have a current account together, are we both entitled to NAf. 10.000,- each?

No, you are entitled to the money that is on your account, which the CBCS guarantees up to the maximum amount of NAf. 10.000,- per customer.

 

OTHER

  1. What happens if I have NAf. 10.000,- on my account now, and someone deposits more money on my account after today. Do I lose access to those funds?

No, you don’t lose access to your funds. If you had more than NAf. 10.000,- on your account prior to December 10, 2019, the amount that is in excess of the NAf 10.000,- will be frozen.  Amounts deposited after December 10th can be freely accessed.

  1. What happens to checks I have pending to cash? Are these included in the sum of my NAf. 10.000 or that of the payer?

Cheques of Girobank NV can no longer be cashed at Girobank or any other commercial bank.

 

 INSURANCE:

  1. Is my insurance coverage still valid?

Yes, given the fact that Girobank NV operates as a broker for different insurance companies and is not the insurer itself, the insurance coverage will remain valid. 

  1. How long are my belongings still covered by my insurance?

Given the fact that Girobank NV operates as a broker for the insurance companies; the insurance policy will not expire as a consequence of the moratorium.

 

For any other question, please use [email protected]

Last updated: 10.01.2020 13:01